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Right of Withdrawal


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you took possession of the goods:

In order to exercise your right of withdrawal, you must inform ECR ECOMMERCE ROCKET LTD, 1 Gladstonos Street, Panagiotio Bldg, Office 1,6023 Larnaca / Cyprus, e-mail address: service@ ecom-rocket.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.


Consequences of the revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a different method of delivery from the low-cost standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. Such refund will be made using the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you and in no event will you be charged for such refund.


We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.


Exclusion of the right of revocation


In the following cases you cannot revoke your contract declaration:


The right of revocation shall also expire in the event of a contract for the delivery of digital content that is not on a physical data carrier if Card-Rocket has begun to execute the contract after you have expressly agreed that Card-Rocket will begin to execute the contract before the expiry of the revocation period and you have confirmed your knowledge that you will lose your right of revocation through your agreement with the beginning of the execution of the contract.


Right of Withdrawal Digital Goods and Virtual Goods:


ECR ECOMMERCE ROCKET LTD points out that a right of withdrawal does not exist if, among other things, the product to be procured was manufactured according to customer specifications or is clearly tailored to the personal needs of the customer or is not suitable for return due to its nature. Digital goods as well as virtual goods are excluded from the right of revocation as they are not suitable for return due to their nature. At the moment ECR ECOMMERCE ROCKET LTD only mediates digital and virtual goods in your shop. A return of the mediating supplier contracts and the corresponding reimbursement of the value of the goods cannot be granted after the mediation of a virtual or digital good, as the goods are already considered unsealed and therefore unsuitable for the return.